Why do I not get through on the phone to you when I use 1471 (or return your call on a mobile)

A. Our phone system dials out on our fax number (01403 891113) in order to reduce the chances of the phone number (two lines on 01403 891473) being engaged. It hasn’t been a big problem so far this year but it does make a difference when things are busy. We have just modified the phone layout as well, so that we are not so dependent on our cordless extension. This can only handle one call at a time, so a second call can go unanswered, but this shouldn’t now happen except in very rare circumstances.